At Geo Direct IT Services Private Limited , we strive to provide our customers with exceptional products and services. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are processed.
Order Cancellation
Before Shipment:
You can cancel your order before it has been shipped. To cancel please contact our customer support team with your order details as soon as possible. No cancellation fees will apply.
After Shipment:
Once your order has been shipped it cannot be canceled. However, you may return the product following the guidelines in our Return Policy.
Eligibility for Refunds
Damaged or Defective Products:
If you receive a damaged or defective product please notify us within 7 days of receipt. We will arrange for a replacement or issue a refund upon verification of the damage or defect.
Incorrect Products:
If you receive a product different from what you ordered please contact us within 7 days of receipt. We will arrange for a return and provide a replacement or a full refund.
Return of Non-Defective Products:
If you are not satisfied with your purchase you may return non-defective products within 15 days of receipt provided they are in their original packaging and unused. A restocking fee may apply.
Initiating a Refund:
To initiate a refund, contact our customer support team with your order details and reason for the refund. We will provide you with instructions on how to return the product.
Inspection and Approval:
Once we receive the returned product our team will inspect it to ensure it meets our return criteria. Upon approval we will process your refund.
Refund Method:
Refunds will be issued to the original payment method within 7-10 business days after approval. Please note that it may take additional time for your bank or credit card company to process the refund.
Non-Refundable Items:
Certain items, such as personalized products downloadable software and services that have already been performed are non-refundable.
Promotional Items:
Products purchased during promotions or sales may be subject to different return and refund conditions as specified during the promotion.
If you have any questions or need assistance with a refund or cancellation please contact our customer support team at scanners@geodirect.in or call us at +91 9850871144
Geo Direct IT Services Private Limited reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and your continued use of our services signifies your acceptance of the updated policy.