Can I visit place of my own choice?
No. Tour plan is fixed. During the tour you can not visit place of your own choice. If you do so, you may miss the bus and we will not be responsible for the same.
Modes of booking?
You can book seats online from our website or redbus.in
Is mandatory to book and pay online?
Yes, it is mandatory to book online and pay in order to get confirmed seats.
If I don’t book online and come to boarding point directly, will I get the seat?
You can come to boarding point without online booking but you may not get a seat as first priority is given to online bookings. If any seats available, will be allocated to you.
Can the bus wait for me if I am getting late to reach boarding point?
No, bus will not wait for extra time at any boarding point.
If I miss the bus at boarding point, can I join at next boarding point or location?
Yes, you can join the bus at next boarding point but you need to call our call center and inform the same.
Can I have a tour in which vehicle will pick me up from my hotel or home?
You should book a cab tour from our service for pickup from hotel/home. Click here for cab tour information and booking.
How can I cancel my ticket?
You can cancel your booking by sending email to firstname.lastname@example.org or calling on 020-6646 6646. Please check cancellation policy.
What is cancellation & refund policy?
Cancellations between 24 – 48hrs prior to pick up will attract cancellation charges equivalent to 25% of the gross price.
– Cancellation in less than 24 hours prior to pick up will attract cancellation charges equivalent to 50% of the gross price.
– On the spot cancellation before start of the Journey (or No intimation for cancellation, also called No Show) will attract cancellation charges equivalent to 100% of the gross price.
Where can I contact for assistance, queries & complaints?
You can reach us on 020-6646 6646 for all the queries and complaints.
You can also email us on – email@example.com